Our Commitment to You
GastroIntestinal Diagnostic Center offers a degree of convenience and simplicity that is unmatched by other choices for your procedure. Your admitting time is short and simple, parking is ample and nearby, no miles of hallways and other confusing barriers to navigate — just a pleasant outpatient environment.
We are very proud of our patient satisfaction survey results.
Our patient satisfaction surveys repeatedly earn high praise for the center and its specialized staff; more than 99 percent of our patients give us “satisfied” or “very satisfied” ratings.
On a scale from 0 to 10 (where 0 is the worst possible and 10 is the best), GastroIntestinal Diagnostic Center ranks in the 98 percentile in the country when compared to centers across the country with an average score of 9.73 out of 10.
98 percent of our patients say that they would likely recommend this center to their friends and family. Here are some of the things our patient said about our center, physicians and staff:
- “The level of service was wonderful! In addition to being impressed by the doctor, nurse, and technician, I was highly impressed and appreciative of the anesthesiologist, who spent a lot of time with me, asked excellent questions and truly cared about meeting my needs.”
- “The level of service was wonderful! In addition to being impressed by the doctor, nurse and technician, I was highly impressed and appreciative of the anesthesiologist, who spent a lot of time with me, asked excellent questions, and truly cared about meeting my needs.”
- “When having my colonoscopy and endoscopy at the GastroIntestinal Diagnostic Center on Wilkens Avenue the staff that I came in contact with was very courteous and caring and made me feel very comfortable to be in their care.”
- “Everything and, I mean everything, was first class! I can’t imagine a better staff and facility anywhere in Maryland that is better.”
Patient Safety in Ambulatory Surgery Centers
Patient safety is of the utmost priority to our center’s physicians and staff. Our governing board provides oversight for the quality of care. Our facility is licensed by the state as an ambulatory surgery center and certified by Medicare to ensure you receive the best care. We also undergo voluntary accreditation by the Ambulatory Accreditation Association for Ambulatory Health Care (AAAHC), one of the national organizations that accredits a wide variety of ambulatory health care settings. AAAHC currently accredits more than 6,000 organizations.
Our physicians utilize our center because we partner with them to deliver high-quality, patient-centered care in an outpatient setting which provides comfort and ease of access. While hospitals provide a wide range of support services 24 hours a day, we are designed to focus on the patient’s specific procedure or surgery experience and preparation for recovery at home
Based upon your medical history and health assessment, and the procedure to be performed, your physician will select the best care setting for your specific healthcare needs. In some cases, it may be determined that the hospital is the best setting for your planned procedure.
Complications can occur in any healthcare setting where surgery is performed, and we are well-equipped to respond accordingly. With knowledge acquired from more than 250 other surgery centers, we have established best practices and safety standards while also meeting or exceeding regulatory and accreditation requirements.
In very rare instances when a patient requires emergency care while at the center, we have extensive procedures in place to respond. We have physicians, registered nurses, anesthesia providers and those trained in CPR and the use of emergency equipment in the facility to respond as needed. We are also fully equipped with appropriate equipment to respond to emergencies, and if necessary, we can transfer patients to a nearby hospital for additional care.